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Inspection programme announced for Shimano Hollowtech 11 speed Crank Arms due to risk of injury for cyclists

A potential bonding separation issue of five models of bicycle crank arms manufactured by Shimano has led to the announcement of an inspection and replacement programme to protect consumers from risk of injuries, with corrective action now being rolled out in the UK.

Posted on 05 October 2023

The Office for Product Safety & Standards (OPSS) describes the identified risk of the affected products, with the outer cover of the crank arm potentially becoming separated from the main crank arm body, which may cause cyclists to fall and injure themselves. The OPSS stated that these products do not meet the standards of the General Product Safety Regulations 2005.

The five affected models, sold between 1 June 2012 to 30 June 2019, include:

  • FC-6800 – ULTEGRA
  • FC-9000 - DURA-ACE
  • FC-R8000 - ULTEGRA
  • FC-R9100 - DURA-ACE
  • FC-R9100P - DURA-ACE

Corrective action has been announced, with Shimano Europe establishing an inspection programme where any products that fail to meet requirements will be replaced at the company’s expense.

Consumers are advised to check whether their ULTEGRA and DURA-ACE crank arms need to be inspected by consulting Shimano’s consumer notice page.

Thomas Jervis, Leigh Day partner in the product safety team, who has recently spoken to Cycling Weekly and on the road.cc podcast about the corrective action, says:

“I am pleased that the corrective action has now been extended to Shimano cranks in the UK. However, the corrective action described falls short of a full recall. Given the possible serious injuries that could occur as a result of a crank failure, it is imperative that a full recall is put in place to ensure the safety of cyclists.”

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