020 7650 1200

Leigh Day privacy and cookies policy

We are committed to protecting your privacy when you use our services and we ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights concerning your personal information and how to contact us and supervisory authorities if you have a complaint.

Our data protection registration number is Z5524826.

Leigh Day collects, uses and is responsible for certain personal information about you. When we do so we are regulated under UK Data Protection Legislation. We are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

When you make an enquiry to us, via our website, in person, by email, letter or telephone we collect the following personal information when you provide it to us:

  • contact information including email address and telephone numbers
  • other information relevant to your enquiry/case

By submitting your details, you are requesting us to process your personal data to enable us to provide information or assistance, to you and we will use and store your information for that purpose.

We may receive your data via a third party, for example a claims management company where you have requested that this data be passed to us. This does not affect how your data is managed.

How we use your personal information

If you are contacting us about a potential legal case or matter we will use your personal information for the purposes of dealing with your enquiry to:

  • consider if we should provide legal services to you in accordance with our procedures for accepting instructions
  • provide legal services to you
  • help us prevent money laundering
  • verify your identity to help us prevent fraud

we may use your personal information for the purpose of dealing with your enquiry to:

  • respond to claims, exercise and defend our legal rights
  • send you legal updates, information about Leigh Day events or services e.g. to send you a brochure about the work that we do
  • keep you informed of legal developments
  • help us improve our services

If you contact us for a non-case related query we will use your personal information to respond to your enquiry. Depending on the nature of your interest in our firm we may also provide you with information about us, our services and our events.

How long we keep your data

Where you have contacted us in relation to a legal matter our general retention period is six years from the closure of that enquiry or matter. We believe that this is a legitimate time period taking into consideration our professional obligations and applicable UK law.

Where you have provided your data to us for any other purpose, we will retain your data for as long as the purpose for which we collected the data remains. This time period will vary depending on why your data was collected.

If you attend an event or visit our offices

If you attend an event that we host or if you visit our offices we may need to collect some personal data from you in order to provide you with the appropriate level of service.

The data that we may need to collect from you can include:

  • Your name
  • Your contact details
  • Health data , for example additional mobility requirements or food allergies if appropriate to your attendance;

Who we share your personal information with

We use third parties to provide us with additional services.

These include (but are not limited to):

  • IT (including back up) services;
  • Marketing and communication services;
  • Telephone contact support services;

If you become a client we may use additional third parties including:

  • Off-site archiving and storage facilities;
  • ID verification services and money laundering checks;
  • Payment services.

If you become a client, there are times that we will have to share your details with third parties in order to investigate or progress your case, to provide you with legal services or to comply with our legal obligations. Examples of third parties in this case would be the other party in your case, medical experts to provide supporting medical evidence and the Court. In the case of large group claims, we may need to implement an information sharing agreement with other claimant law firms bringing the same claim, for the conduct of that specific claim, in order to manage the overall group litigation on that claim and our duties to the Court.

We have contractual relationships with all of the third parties who handle your personal data, and use them only to fulfil the service they provide us on your behalf. This data sharing enables us to provide an efficient service to you in order to progress your matter. After your matter has been closed, they are obliged to dispose of the details in line with data protection legislation.

Leigh Day may disclose personal information if required to do so by law or if we believe such an action is necessary to protect and defend the rights, property and personal safety of our company name and its website.

We may on occasion need to transfer your information outside of the European Economic Area (EEA). Countries outside of the EEA do not have the same data protection laws. Any transfer of your personal information outside of the EEA will be subject to an agreement and appropriate safeguards to help protect your privacy rights. If you would like further details please contact our Data Protection Officer.

Telephone calls

We take the fair treatment of our staff seriously and zero tolerance for harassment and abuse.

We may record your phone call as a record of our conversation, for the detection of harassment and abuse to enable us to investigate and prevent crime.

In the event that our staff may have suffered harassment or abuse by a caller we may pass on a recording of the conversation and your phone number where permitted under data protection legislation (e.g. criminal prosecutions.) The length of time for which a recording will be held will depend on the purpose for which it was made.

Video calls

We do not record video calls as standard. There may be times where it is prudent or necessary to record a call, for example, if we are taking a witness statement from you. If this is the case, we will discuss it with you in advance ask your permission to record the call before the recording begins. The length of time we will hold the recording for will depend on the purpose for which the recording has been made.

Your rights

You have a number of rights. If you want to exercise these rights the process is provided free of charge. In summary, those include rights to:

  • The right to be informed about the collection and use of your personal information
  • The right to access your personal information
  • The right to correct any mistakes in the information which we hold
  • The right to erasure of personal information
  • The right to restrict processing of your personal information
  • The right to move, copy or transfer your personal information
  • The right to object to direct marketing
  • Rights in relation to automated decision making and profiling.

For further information on each of those rights, including the circumstances in which they apply, see:

The Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please email, call or write to our Data Protection Officer. Let us have enough information to identify you (e.g. matter reference, full name, address) and let us know the information to which your request relates, including any account or reference numbers, if you have them.

Keeping your personal information secure

Leigh Day is committed to ensuring that your information is secure. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

In order to help us to ensure that your data is accurate and up to date we ask you to let us know where your details, e.g. where your contact details change or you move house. Details for how to contact us will be on any of the correspondence you have received from us.


Our services are not aimed at children and we are concerned to protect the privacy of children. For matters involving children, the children will be represented by their parents or guardians known as a litigation friend. Where we act in these matters, we shall explain to the litigation friend why we need the information and how it will be used, both when we initially collect the data and as the matter progresses.

Changes to this privacy notice

This privacy notice was published in July 2018 and last updated on 29th January 2024

We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

How to contact us

Please contact our Data Protection Officer, if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact our Data Protection Officer, please send an email to dataprotection@leighday.co.uk write to Leigh Day, Panagram, 27 Goswell Road, London, EC1M 7AJ or call 020 7650 1200.

If you are in the European Union, you may address privacy-related inquiries to our EU representative pursuant to Article 27 GDPR:

EU-REP. Global GmbH, Attn: Leigh Day
Hopfenstr. 1d, Kiel, Germany

The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns/ or telephone: 0303 123 1113.

Do you need extra help?

If you would like this notice in another format (for example: audio or large print) or language please contact us (see ‘How to contact us’ above).

Cookies policy

What are cookies?

A cookie is a small data file which seeks your permission to be placed on your computer, laptop, tablet or mobile phone. These files allow us to distinguish you from other users however they do not store personal information about you such as your name or address but are used to track choices you make when navigating our website.

The wording and functionality of our cookie statement on the website is provided by OneTrust.

How do we use cookies?

Our website uses google analytics to compile statistics from our cookies, which help us to measure how many people visit our site, how long people stay on specific pages, what people clicked on and which parts of the website they find the most useful. This enables us to improve our website and the services we offer.

The use of cookies helps us to make our website more relevant to you by developing new content and to monitor the performance of our website to give you a better experience.
Google analytics does not identify individual visitors to our website. You can find out more information about google analytics by reading Google’s privacy policy.

Google will use anonymously tracked activity on our website and may use this information to suggest other websites that you might like to look at.

We use google analytics tracking code to support google display advertising features.

We use cookies for remarketing purposes, including Facebook pixel and Google remarketing. You can find out more about Google remarketing on its website.

We also use some cookies which are essential to the smooth running of the website and others that, for example allow you to share our content on social networking sites such as twitter or linkedin, or that allow videos on the site to display correctly.

Can I opt out of remarketing?

You can opt out of the google analytics advertising features you use; there is information on how to do this on Google’s website. You can opt out of Facebook remarketing in your ad settings.

What are pixels?

A pixel is a small snippet of code embedded on a webpage. It is typically invisible to the user and works silently in the background. When a webpage is loaded, this code communicates with the server hosting the pixel, providing valuable information about user interactions and behaviour.

How we use pixels:

  • Conversion Tracking: We use pixels to track and measure user actions, such as purchases, sign-ups, or downloads. This data allows us to assess the effectiveness of our campaigns and make informed decisions for optimisation.
  • Remarketing: We use pixels to create customised audience segments based on website user behaviour. By tracking which pages a user visits, we can later target these users with tailored advertisements.
  • Audience Insights: pixels collect data on website visitors, providing valuable insights into demographics, interests, and preferences. We use this information to refine our targeting strategies and create personalised experiences for users.
  • Ad Performance Monitoring: pixels are used to monitor the performance of advertisements displayed on external platforms. By tracking certain metrics, we can evaluate the success of our ad placements and make data-driven decisions.

How do I stop cookies being installed on my computer?

Unlike cookies, pixels send data back to your server, rather than your browser, which means you can’t remove them from your browsing settings. However, every user accessing a website within the EU and the UK must be given the option to opt in to tracking. This is a right that was introduced under the General Data Protection Regulation to help protect the online privacy rights of every internet user.

Below are some instructions about how you can stop our pixels from tracking your activity:

  • Navigate to cookie banner that is located at the bottom of the Leigh Day website
  • Click ‘Cookie Settings’ to open our Privacy Preference Center
  • Choose which cookies you would like to turn on. If you would like all cookies to remain off then scroll to the bottom of the pop up banner and select ‘Confirm My Choices’
  • This will then block any cookie or pixel from tracking your session on the website

January 2024