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Cosmetic products and treatments

The specialist product safety and consumer law team at Leigh Day is at the forefront of consumer safety and the cosmetic industry is no exception.

The team has a wealth of experience in representing consumers who have suffered a range of injuries including facial disfigurement, burns, rashes, anaphylactic shock, eye injuries and long term skin conditions due to their exposure to harmful ingredients in every day products or as a consequence of professional cosmetic/beauty treatments. The consequence of these injuries can be devastating causing both physical and psychological harm.

The team currently represent a group of women who have all suffered facial burn injuries following use of the Boots Smooth Care Hair lightening cream product. The team is also representing individuals in a wide variety of cosmetic claims.

Our unparalleled experience includes securing compensation for a range of individuals who have suffered skin burns following the use of a deodorants, sun creams and everyday skin care products. We have also obtained significant damages for individuals who have suffered a severe anaphylactic reaction following the use of hair dye products and those who have suffered damage to their hair following the use of hair styling products.

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Recent successes

Hair straightening kit compensation

Damages secured for client after damage to her hair from use of a Charles Worthington’s Home Hair Straightening Kit.

Compensation after anaphylactic shock

Damages for young client admitted to hospital following a severe anaphylactic shock after a salon failed to conduct a patch test prior to dying her hair.

Damages for contact dermatitis

Compensation for client who suffered from contact dermatitis following an LED facial at a salon.

Cosmetic safety campaigning

The team at Leigh Day continue to raise awareness of the importance of regulation of the cosmetic industry to ensure that products placed on the market are safe for use and have adequate labelling before being sold to the public.

The cosmetic and beauty industry is a multi-billion-pound industry and in the UK is showing year on year growth. It is a consumer driven market which continues to innovate and develop new products and cosmetic treatments to meet demand. Whilst most manufacturers and beauty treatment providers comply with the law to ensure products and treatments are safe, occasionally things go wrong and in those circumstances we are here to help.


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What our clients say

I chose Leigh Day due to the nature of my person injury, being quite a niche beauty treatment. I received damages in the higher bracket of my injury and the case is closed in under 1 year! I am over the moon. Thank you Irene & Tina!"

Client of Leigh Day

Meet the cosmetic safety team

Tina Patel
Medical devices Consumer law Cosmetics Hips

Tina Patel

Tina Patel is an associate solicitor in the consumer law team.

Read our top tips on cosmetic safety

Key stages of a personal injury claim

Cosmetic product related injuries

We recommend you seek medical attention for any injures you have sustained. Your injuries may disrupt your life temporarily or have a long-term impact on you and your family.

Cosmetic product injuries can be fatal - what is an inquest?

An inquest happens when a coroner decides to investigate the circumstances of a death to determine how the person died before registering the death. The cosmetic product safety team has extensive experience in representing families at inquests.

Engaging a solicitor

You may not have considered making a claim but speaking to a specialist injury lawyer as soon as you are able to will ensure that we can help you rebuild your life as quickly as possible.

We’ll be with you every step of the way.

Interim payments

We aim to secure interim payments so treatments and therapies can begin as soon as possible. They may also cover loss of earnings or other financial expenses you incur.

Negotiating a settlement

We’ll gather evidence from medical records, witness statements and experts so

We can fight your corner and ensure you receive justice and appropriate compensation as quickly as possible.

Going to Court

Most cases are settled well before court proceedings are necessary. If it can’t be avoided, we will advise you, explain all the risks and we’ll be behind you to support you through it.

How your claim can be funded

There are many ways to pay for a claim and these are just some of the options.

Conditional fee agreements

These are complicated agreements and your solicitor must explain the terms carefully to you. They are often called "No Win, No Fee" agreements but also include agreements under which you pay capped or discounted costs in any event with full costs being charged in the event that you win. If you do win your case most of the costs can be recovered from your opponent. If you lose your case you are only liable for your own legal costs to the limited extent agreed, as long as you keep to the terms of our agreement.

If you win your case the law does allow us to charge an additional "success fee" calculated as a percentage of the basic costs. This “success fee” is not recoverable from your opponent and if we are charging a ‘success fee’ you will have to meet it from your own pocket or from damages. There are regulations in place which limit the maximum amount of success fee that can be charged.

In some circumstances, if you lose you may be liable to pay your opponent's legal costs, but it may also be possible to buy insurance to protect against this risk.

We will carefully advise you about funding in your case and if we enter a CFA with you, we will advise you at the outset about anything you may have to pay.

Trade union funding

Some trade unions have a legal advice and assistance scheme which allows you to obtain advice from an approved solicitor. If you are a member of a trade union, you will probably be entitled to a free initial interview to decide whether you have a case which is likely to succeed. Your union may then fund the whole of the case for you and there will be no risk that you will have to pay the costs.

Sometimes the union will act as insurance if your case is not successful. Usually, this method of funding means that the claimant gets all of their compensation at the end of the case and has no risks of paying the legal costs. Some Unions even have schemes to pay for cases brought by your children or spouse.

Legal expenses insurance

This kind of insurance policy is purchased before the accident happens and is usually attached to other insurance policies such as household, travel or motor insurance, for a small annual fee. Sometimes insurance is attached to credit card agreements, or as a benefit attached to bank accounts. Similar to legal aid, this policy will cover costs in the event of a case losing but it does not cover all the costs of the claim if the case is successful. You need to tell your solicitor about any possibility that you may already have insurance.

Private funding

This is the most straightforward method of funding legal action but also the least popular. The lawyer undertakes the work, the client pays and if we win the case, the lawyer will try to recover the costs from the defendants. Unfortunately if we lose the case the client is also responsible for paying the costs of the defendants. This form of funding is unpopular because the client takes all of the risk of the case losing and of paying the other side’s costs. They also have to find a substantial amount of money up front to fund the expenses of the claim.

News and blogs

Blog Post
women lip injection
Product safety consumer law Cosmetics

Safety over Glamour: The Dangers of Unregulated Cosmetic Procedures

Tina Patel from the consumer law and product safety team discusses the risks associated with cosmetic procedures and the lack of regulation in the industry.

Blog Post
african-american woman rubs lotion on dry hands 1213885492
Product safety consumer law

What happened to Boots Smooth Care Hair Lightening Cream?

Boots Smooth Care hair lightening cream has been used and recommended for years by women with sensitive skin, so why has the company removed the product from their shelves and website without issuing a product recall?

News Article
Teeth Whitening Editorial Only
Product safety Consumer law

Consumer safety solicitor voices concern at reports of illegal teeth-whitening

A consumer safety solicitor has voiced her concern at recent reports of a 26% rise in illegal teeth-whitening procedures uncovered by the BBC.