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easyJet Data Breach 2020

If you are one of nine million easyJet customers that has been affected by the recent data breach, you could be entitled to compensation.

Leigh Day's data protection experts are currently investigating claims against easyJet on behalf of hundreds of affected customers.

The data breach
Do you have a claim?
Making an easyJet data breach claim
Why choose Leigh Day?

View our full list of easyJet FAQs.

The data breach

In one of the UK’s largest ever data breaches, easyJet revealed in May 2020 that the personal details of over nine million customers has been hacked as a result of a cyber-attack.
easyJet revealed that affected customers’ names email addresses and travel details (including departure date, departure airport and destination airport) for easyJet flights or easyJet holidays booked between 17th October 2019 and 4th March 2020 were accessed.  Additionally, in over 2,000 of these cases, affected customers’ credit card details were also accessed.
easyJet stated that passport information or easyJet passwords were not accessed.  easyJet also say that the flight or holiday bookings themselves were not affected.
easyJet confirmed that they contacted all customers affected by the data breach in late May 2020 and that if somebody has not been contacted then they were not affected by the incident.
easyJet are advising affected customers to be alert to cyber-fraud, especially should they receive any unsolicited communications, not to open emails or attachments from questionable sources, to be sure of who they are dealing with before disclosing personal information and to check links to ensure they are genuine before clicking on them. They advise affected customers to be particularly cautious of any communications claiming to be from easyJet or easyJet holidays.  easyJet are also advising affected customers wishing further advice to contact Action Fraud at www.actionfraud.police.co.uk.

Do you have a claim?

If your personal details were taken as a result of the data breach then you may have a claim for compensation against easyJet for failing to take the necessary security measures to keep your personal information safe.
 How much compensation you can claim may depend on the specific factors of your case, such as:
  • The personal information accessed, including whether this included your credit card details;
  • How many people had unauthorised access to your personal information and for how long;
  • Emotional distress caused by the breach;
  • Any financial losses experienced;
You may be able to claim compensation, even if you have not lost any money as a result of the data breach, simply for the loss of control over your personal information as well as any inconvenience and distress caused.  
Our current view is that the value of affected customers’ compensation claims is likely to vary from hundreds of pounds to over a thousand pounds in the more serious cases. Clearly, this may change as more about the data breach comes to light.

Making an easyJet data breach claim

We are already instructed by hundreds of affected customers.  We are acting for affected clients on a so called “no win no fee” basis, which will ensure that they receive at least 70% of any compensation they are awarded if the claim is successful. Clients will not be required to make any up-front payment or similar.
If you have been notified by easyJet that your personal information was accessed as a result of the data breach and wish us to investigate bringing a claim against easyJet on your behalf, you can start the process today by clicking the link below and signing up as a client.
If you have any questions or queries then please do not hesitate to contact us by email on: easyjetdatabreach@leighday.co.uk and a member of our legal team will contact you.
Similarly, if you have any problems completing the sign-up process or would prefer to be taken through the sign-up process by telephone, please email us on: easyjetdatabreach@leighday.co.uk and a member of our legal team will contact you to arrange a convenient time to speak with you.

Why choose Leigh Day?

Our human rights department has more than 20 years’ experience working across the field of data protection and privacy.
With the constant updates to how individuals and businesses use personal information and data, we keep on top of changes to information and  data protection law  to best advise our clients. We have brought successful compensation claims in cases where others wrongly accessed clients’ personal, medical and financial information.
“Sean Humber is a leading expert on data protection and access to information matters.” – Chambers and Partners 2020
Partner Sean Humber has a vast level of experience in privacy, data breach and information law. He has achieved settlements across cases when confidential information was disclosed deliberately and accidentally without a person’s consent or knowledge.  Claims against a range of companies, the police, local authorities and the NHS.
Gene Matthews, a partner in the Human Rights department, has almost 20 years of experience bringing group claims (multiple party actions) on behalf clients against multi-national companies and actions against the Government.

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