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Amazon launches recalls and alerts page for product safety concerns

Online delivery giant Amazon has launched a new feature allowing customers to view product recall and safety information for items purchased via its online store.

Posted on 16 February 2024

While customers were already notified by Amazon about any product recalls or safety alerts issued, the site will now have a dedicated section to allow users to check these updates in one place.

When an alert is issued, customers should receive an email with the details as well as a link to the ‘Your Recalls and Product Safety Alerts’ page on their account for more information, including options for refunds, returns or repairs.

Customers purchasing via Amazon would previously have had to rely on third-party websites to learn about product recalls or safety alerts, before having to submit personal information to receive instructions on what to do next.

Amazon has said that the service will aim to make it easier for customers to be aware of recalls and access more information on them, with the feature now available to users across Europe.

Following the announcement, Leigh Day product safety team partner Tina Patel said:

“It is good to see positive steps being taken by Amazon on a global level to tackle an issue which affects the ever-growing number of consumers who purchase products online. This is a welcome change; by providing consumers direct notice of product safety recalls and alerts this should provide better protection and hopefully reduce the instances of injury which occur due to the current indirect notification route.” 

Tina Patel
Consumer law Cosmetics Hips Medical devices

Tina Patel

Tina Patel is a partner in the consumer law team.

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