Our sectors

Specialist case managers

Immediate needs assessment

In accident cases where there has been an admission of liability, we will liaise with the defendant's insurers to appoint a specialist case manager to conduct an ‘immediate needs’ assessment, to ensure early access to treatment and rehabilitation without having to wait for the conclusion of your case.

In cases arising from negligent medical treatment, if there has been an admission of liability, and if our care expert so advises, then a case manager may be appointed where appropriate.

Case managers

We can help you to appoint an experienced brain injury case manager to work on your behalf.   The case manager will liaise with professionals from the healthcare sector, social services and employers or educational establishments to assist in improving your quality of life as soon as possible.  They undertake a pivotal role in the co-ordination and implementation of recommendations for specialist requirements, such as private care and rehabilitation treatment, transportation, mobility, housing adaptations and assistive technology thereby removing the additional pressure from the client and family.

By appointing a dedicated case manager to work with you on a one-to-one basis, we can ensure that you have a single point of contact to oversee the delivery of your care package, equipment and support to meet your exact needs.  It is important that you and your family feel that there is a good rapport with your case manager as this is a long term relationship and the service they provide is important to the quality of your life after injury.

The case managers we use are generally occupational therapists or nurses who specialise in supporting clients with brain injury. In turn they will have strong links with other therapists and health professionals who specialise in brain injuries. Often they are the linchpin to setting up a multi-disciplinary team to support your recovery.

Ideally, interim payments will be secured from the insurer/defendant at the outset with sufficient funds for your case manager and for the support identified by the immediate needs assessment giving you complete control over their involvement.

In some personal injury cases, this may not be possible due to disputes over liability, so we would then activate the Rehabilitation Code to jointly appoint the case manager with the insurer. The main differences are that the insurer sets a budget and is copied into the case manager's reports. Effectively the insurer retains control to a greater degree because they are holding the purse strings, but this is still a better position than no case manager at all. Usually a brain or spinal injury case manager appointed under the code will be a stepping stone to the appointment of an independent case manager as liability issues resolve and interim funds are paid. The Rehabilitation Code is not used in medical negligence cases.

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