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Serious failings at Barking, Havering and Redbridge University Hospitals NHS Trust (BHRT)

The Care Quality Commission has published its investigation report into BHRT

Photo of surgery: istock

1 November 2011

The Care Quality Commission (CQC) has published its investigation into Barking, Havering and Redbridge University Hospitals NHS Trust (BHRT) which has revealed serious failings throughout the entire trust.  This deeply worrying picture shows that patients are still at risk at the hospital where Tebussum Ali and Violet Stephens died in earlier this year, Queen’s Hospital in Romford.  The CQC began its investigation into BHRT on 4 July 2011 and focused on maternity, elective and emergency care services provided at King George Hospital and Queen’s Hospital, and looked at the governance and management systems in place at the trust. CQC inspectors interviewed more than 200 staff members and spoke to patients.

Problems with maternity services

The CQC identified a number of problems in maternity services which included:

•    poor clinical care.
•    abusive and unprofessional behaviour from staff.
•    a lack of learning from maternal deaths and incidents.
•    lack of leadership from senior management.

Other areas of concern included:

•    A&E services at Queen’s Hospital struggled to meet the target for admissions.
•    Staff vacancies were filled by agency, locum or bank staff which had an impact on the quality of care.
•    Lines of communication within the new structure were unclear.
•    Trust governance systems and corporate governance were weak.
•    Response to complaints was poor.


The CQC has made 16 key recommendations to the trust, which will be monitored through unannounced inspections. The CQC will then review evidence in March 2012 to determine whether the trust is delivering improvements or not.

Leigh Day and clinical negligence claims

Specialist clinical negligence and human rights solicitors at Leigh Day & Co have extensive experience in brining claims against negligent hospital trusts that have provided poor standards of care which have led to catastrophic injury and death.  Solicitor Emma Jones successfully represented some 120 families whose relations received negligent care at Stafford Hospital, she secured compensation for families whose loved ones died unnecessarily at Stafford because of negligent care.

Emma Jones said:

“Many of the issues raised in the recent CQC report are similar to those identified at Stafford General Hospital, such as the lack of leadership, abusive and unprofessional behaviour from staff, use of bank/locum staff and poor response to complaints.  These issues must be addressed and rectified as soon as possible to ensure that standards do not slip further.  Staff at all levels must take action to ensure a better and safer environment for patients.”

To speak to one of our solicitors please contact Emma on 020 7650 1200.

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