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FREENOW drivers' claim FAQs

Find everything you need to know about the FREENOW drivers' claim and how you can join.

At Leigh Day, we are bringing a group claim on behalf of FREENOW drivers for unpaid holiday pay and failure to pay at least the National Minimum Wage

Find out more about the claim here. 

Frequently asked questions

We think that FREENOW private hire drivers may be entitled to thousands of pounds in compensation, depending on how long you have worked for FREENOW.

We are claiming:

  • Backpay for unpaid holiday
  • Compensation if you received less than the National Minimum Wage

We will calculate your compensation using data from FREENOW, as well as your financial documents such as bank statements, your tax returns/accounts and receipts.

If you are successful in your claim, we will deduct 25% plus VAT from your compensation for our legal fees.

If you lose, you will not have to pay FREENOW’s legal fees, unless there are exceptional circumstances, such as if you behave in a vexatious, abusive, disruptive or otherwise unreasonable manner, or ignore an order of the Tribunal.

Yes, you can still join the claim if you have completed a private hire journey for FREENOW in the last 10 weeks, even if you have since stopped driving for FREENOW.

FREENOW should not penalise its drivers for bringing a legal claim.

If FREENOW deactivated your account or changed the conditions of your work because of your legal claim, you may be entitled to additional compensation.

If you join the FREENOW drivers’ claim and then stop driving for FREENOW, or if FREENOW deactivates your account, you should update our team via email ([ ]) and let us know the date you last drove for FREENOW.

Leaving FREENOW will not affect your ability to continue with your claim.

We see no reason why you should have less flexibility as a worker than as a self-employed contractor.

FREENOW simply needs to allow its drivers to take holiday and to pay them for this, in the same way that any worker is entitled to paid holiday. FREENOW also needs to make sure that the rate it pays its drivers is high enough that you receive at least the National Minimum Wage once you take into account expenses, like petrol.

You would not need to have a fixed working pattern or a set number of working hours for FREENOW to calculate your holiday pay and the National Minimum Wage.

No, you do not need to provide any documents to join the claim.

Once you join the claim, we will contact you with further information. During the course of the claim, we may ask you to provide documents to support your claim, such as documents which may assist us in calculating your compensation. We will contact you if we need anything from you.


Leigh Day represented thousands of drivers in a worker status claim against Uber.

In 2021, the Supreme Court ruled that Uber drivers were workers, rather than self-employed contractors.

Given the similarities in how Uber and FREENOW private hire drivers work, we believe that FREENOW drivers also have a strong claim that they should be classified as workers and receive holiday pay and the National Minimum Wage.

Join the FREENOW drivers' claim