Senior IT Support Analyst

Senior IT Support Analyst – London 
Permanent, full time (35 hours per week) 
Hybrid working 3 days in the office, 2 days at home 
Competitive plus benefits
Role Reference: SDA/MAN/JH/JUN24

About Leigh Day
We are a top 100 law firm committed to claimant-only Lcases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases, and our areas of practice include discrimination in the workplace, defective products, financial services, and human rights abuses in this country and overseas.
   
About the team and the role
The IT team are responsible for delivering efficient, professional, yet personalised IT services throughout the firm. An exciting new opportunity has arisen for a Senior IT Support Analyst to join our Manchester office to serve as a liaison between our Service Desk Delivery Manager and Service Desk Analysts and end users. 

As the Senior IT Support Analyst, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organisational skills.

The role holder will be expected to have a good all-round knowledge of IT software, hardware and be able to communicate with a broad range of users at all levels.

You will be required to use your initiative, research, and problem-solving skills to resolve issues and create written knowledgebase articles where required. You must have the ability to adapt to innovative technologies, learn new procedures, suggest improvements, determine the root-cause of issues and implement both tactical and strategic solutions.

Application Process
Please return the following documents to jobs@leighday.co.uk by 16th September 2024, midnight:

• A covering letter stating why you are interested in this role, your salary expectations and applicable notice period.
• A copy of your up-to-date CV.
• The completed application form.

Commitment to Equality, Diversity and Inclusion
Leigh Day is committed to the principles of equality, diversity and inclusion.  We value the diversity of our colleagues, our clients and the third parties with whom we work.  We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities. 

Employee Benefits
• Hybrid working (1 day from home)
• 29 days annual leave (excluding public holidays)
• Enhanced pension contributions, life assurance 4 x salary, healthcare cash plan
• Subsidised gym/ sports team membership up to 50% off, cycle to work scheme
• Enhanced maternity & paternity pay
• Free breakfasts & lunch every day